Customer Service / Internal Sales Team

£16640 - £18500 per annum
22 Nov 2018
20 Dec 2018
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company was established in 1990 and is a family business that has maintained the family virtues of care and commitment for customers, staff and other stakeholders.

1. To provide friendly and excellent customer service including taking customer orders, processing customers' orders and liaising with customers and organising outgoing deliveries.
2. Responsible as part of the Customer Service Team for providing excellent customer service, taking ownership of customers' orders from beginning to end and supporting with office administration.
3. Answering incoming telephone calls within 3 rings, making telephone calls, dealing with emails and faxes and participating in other receptionist duties including meeting and greeting visitors.
4. Take ownership for the customers in your alphabet split by providing the customers with ultra-efficient customer service and by keeping notes on customer's special requirements to ensure these are accounted for.
5. Processing orders and being responsible for monitoring the progress of the orders.
6. Arranging outgoing and incoming deliveries, including liaising with customers, production and hauliers.
7. Adhere to customer service / administration 'Zero Errors Process' and Quality Procedures (QPs).
8. Undertake office administration - adhering to QPs and keeping QPs, filing, e-mails, faxes and outgoing post up-to-date.
9. Work as a member of the office team and liaise with and support other customer service team members and the Area Sales Managers (ASMs).
10. Keep backup information behind invoices and order notes.
11. Ensure proper and appropriate office communication, especially keeping others informed concerning customer requirements.
12. Assisting management in effective business operations and support continuous improvement.
13. Assisting the company in meeting the changing needs of the industry, their customers and other stakeholders.
14. Ensuring meticulous timekeeping and react to employer organisation needs as required.
15. Participating in personal development reviews and undertaking training as required.
16. Liaising with administration to ensure your personal HR records are kept up to date including completing holiday forms and return to work forms and ensuring all job specific paperwork and certificates are filed
17. Valuing diversity and promote equal opportunities.
18. Continuing to work in a safe manner, following the Health and Safety Policy and guidelines for safeguarding oneself and others.

Ideally the right candidate will have had experience within an internal sales office working closely with customers and enjoys building relationships, feel comfortable with working in a fast-paced environment and used to following procedures.

This company offers stability and looks after its staff well. Benefits include 28 days holiday (including bank holidays), autoenrol pension if applicable and Friday breakfast butties!

Hours - 40 hours per week, 8.30am to 5.30pm.

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