Clinical Quality Manager

Integrated Care 24 Ltd
08 Nov 2018
10 Dec 2018
Contract Type
Full Time

Are you a diligent clinical professional with an eye for detail and a passion for quality improvement?

We are seeking an individual who is committed to ensuring delivery of high quality healthcare to patients with a focus on making a real difference to people’s lives. This role will support the Associate Locality Director of Quality on clinical innovation and quality improvement, maintaining clinical governance and providing clinical leadership, professional support and wider team engagement within the integrated urgent care contracts. If this sounds like you, we have an excellent opportunity to join our team in Norfolk.

You must be a registered clinical professional with exceptional communication and proven organisational and management skills with an understanding of, or background within, urgent or emergency care.

This is a permanent position, working 37.5 hours per week based in Norwich, with some travel across the wider locality as required. Due to our services there is a need for flexibility as the hours will include some weekend, evening and bank holiday working dependant on the needs of the role.

Who are we?

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 7.2 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services.

What’s in it for you?

  • Salary of £40,000 to £45,000per annum, depending on knowledge, skills and experience.
  • Enhanced Bank Holiday rates (if appropriate & dependable on role)
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and Development Opportunities
  • Free membership to our reward and benefit platform “Perkbox"

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and two references.

Closing Date: Monday 19th November 2018



  • Support the Associate Director of Quality to make sure all staff understands the vision and objectives of the organisation and services.
  • Provide professional leadership to clinical teams as required.
  • Make sure a high standard of recruitment and selection adhering to policy and procedures and ensuring all relevant documentation and evidence is obtained.
  • Make sure locality objectives are driven by quality and safety. These objectives are well-defined objectives and are regularly reviewed by the locality team to ensure that they remain achievable and relevant.


  • Make sure that the service works within the clinical governance structures of IC24 to ensure the highest standards of patient care.
  • In conjunction with the local management teams, oversee the local handling of complaints and incidents.
  • Support the Associate Director of Quality in assuring commissioners on all quality matters for the service; attend quality focused commissioners meetings as required.
  • Make sure the locality team are aware of trends and themes in complaints and incidents and participate in shared learning and quality improvement for all staff.
  • Make sure that professional standards are maintained in the provision of clinical care is in line with national guidance.
  • Make sure standards of evidence based care and practice are monitored and evaluated, and act on the findings and support delivery of actions to improve standards.
  • Liaise with the central audit team to maintain a robust system for audit activity and make sure that individuals receive feedback and identification of trends and themes are acted on maintaining a culture of low tolerance of poor practice.
  • Support an effective and comprehensive process to identify, understand, monitor and address current and future risks in the locality.
  • Make sure is a locality risk register in place and there is evidence that this is regularly reviewed by the locality leadership team.
  • Make sure effective monthly quality reports for Commissioners are produced to a high standard in a timely manner.


  • Identify and participate in any cost improvement measures in particular assessing for the impact on quality for your locality and ensure that any quality issues are raised.
  • Ensure a suitable level of understanding within the teams with regards to impact on budgets and revenue.


  • Regularly review and understand key performance indicators making sure that patients are receiving timely care appropriate to their need.
  • Regularly review and understand the productivity of the workforce and act on poor performance.
  • Ensuring the locality is following a robust corporate annual audit schedule.
  • Ensuring the locality is following correct medicines management procedures.

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