Reception Coordinator

University College London Hospitals NHS Foundation Trust
London (Greater)
08 Nov 2018
13 Nov 2018
Contract Type
Full Time

Main area Cancer Day CareGrade Band 4Contract PermanentHours Full time - 37.5 hours per weekJob ref 309-SCB867-SA-B Site University College London Hospitals NHS Foundation Trust (UCLH)Town LondonSalary £24,476 - £28,036 per annum inclusiveClosing 11/11/2018 23:59

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

Reception Coordinator, Supportive Care and Apheresis, (Band 4)

University College Hospital Macmillan Cancer Centre opened in April 2012 and provides a unique environment for specialist cancer care. Around 500 patients visit the Centre on a daily basis and we strive to deliver a world class service to every one of our visitors.

The Reception Coordinator is a front of house role for Supportive Care and Apheresis, a busy department which sees around 120 patients a day. The successful candidate must be able to maintain a clam and friendly manner, welcoming patient to the floor, at the same time as maintaining a number of administrative processes.

Excellent customer service and communication skills, a high degree of empathy, diplomacy and integrity is essential, as the role is reception based, so you will constantly be dealing with patient enquiries. You will be required to demonstrate sensitivity, an awareness of patients’ needs and a commitment to improving the patient experience.

The reception coordinator is also responsible for a number of administrative tasks to support the smooth running of the services, including booking appointments and responding to queries via email, over the phone and face to face. Good organisation skills and administrative experience are essential. You will be required to be proficient in using Microsoft Office and have experience of using a Patient Administration System (PAS) or similar IT system.

As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high quality services.

We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few… for more information on our staff benefits please see attached poster.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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