Deputy Manager - Bishops StortfordThis is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe in 2017! We have over 445 stores and over 310 Groom Rooms and are the UK's number one pet care retailer. Our business is fast-paced, innovative and fun and it's our people that make the difference.Reporting into the Store Manager you will be a key member of the store management team where you will be responsible for maximising sales and performance across all major KPI's through building a highly engaged and high performing team.The role;* Leading from the front with a hands-on approach you will inspire your team, inject fun into the work place and create a truly amazing place to work and shop.* Ensuring that your store delivers an exceptional standard of customer service to our customers through the vast amount of pet knowledge and expertise that you and your team can offer.* You will deliver the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.* Being responsible for motivating, training and developing your team.* Running a store which has exceptional standards and contributing towards achieving and exceeding key KPI's.* Ensuring that you communicate effectively to your team, providing them with daily team updates and informing them of any company, operational and product changes.* You will be a Deputy Manager and take full responsibility for the store in the absence of the Store Manager.* Being involved in absolutely everything in your store, such as recruitment, stock control and store standards.About you;* You'll have a passion for retail and a passion for pets!* You'll have at least 1 year's management experience, gained either within a store based retail role or in a restaurant environment. Ideally, you'll have experience in a similar, fast-paced environment where you've taken a hands-on approach.* You'll have a proven track record of delivering high standards and great results!* You'll be a people person and a real team player and this combined with your excellent communication skills enables you to really engage and inspire a team.* You'll be commercially focused and proactive in your approach.The Benefits;* Competitive salary of up to £25,000 per annum, plus bonus.* 28 days paid annual leave (including bank holidays)* Birthday Leave - 1 day extra leave to celebrate your Birthday!* An extra days holiday when you become a new pet parent (Dog/Cat/Horse)* An extra days holiday when you move home* Half a day holiday for your little one's first day at school* Pension Scheme* Colleague Discount - 20% discount for you (plus one family member). Thiscan be used in Pets at Home stores, Groom Rooms, Companion CareVeterinary Services and Pet Plan Insurance!* Life Assurance* Enhanced maternity, paternity, adoption and shared parental leave* Caring4Colleagues (grants, savings and loans)* Celebrating Special Occasions? You'll get 1 extra week off and a gift tocelebrate your wedding or civil partnership, and a gift from us if you areexpecting or adopting a baby!* Team reward vouchers* "Treats" benefits - an online range of offers and discounts which are availableexclusively to Pets at Home Colleagues.* Charity Leave - You are entitled to have one paid days leave each year towork for your favourite animal related charity.* Values Awards* Colleague of the Month Awards* Childcare Vouchers* Cycle to Work SchemeWe are happy to discuss the opportunity to work flexibly.Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.