2nd Line Analyst

Robert Walters
09 Nov 2018
11 Nov 2018
Contract Type
Full Time
My client, a market leading automotive company are currently looking for a 2nd Line Analyst to join their growing team.

Reporting directly to the 2nd Line Team Leader, you will demonstrate previous experience working in a busy environment and delivering against key performance indicators as well as possessing a keen interest in IT and problem solving.

Key Responsibilities and Accountabilities:

* Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems

* Provide solution(s)/work around(s) to incidents and Problems

* Escalating IT issues to the 2nd line Team Leader where necessary

* Contribute to polices, processes and procedures

* Install, maintain and support new applications

* Establishing a good working relationship with the business and 3rd party’s

* Keep up to date with advancements in technology

* Supporting Users on both hardware and Software applications

* Administer Active Directory

* Creating purchase orders for IT hardware/software

* Creating knowledge documentation

* Additional responsibilities as requested by the 2nd Line Team Leader

The ideal candidate will have a very high level of customer service experience. Specific training will be given where appropriate


Experience working within a IT Service Desk and a strong interest in IT and problem solving

* Excellent Customer Service Skills and a proven record in exceeding customer expectations

* Strong communication, troubleshooting and problem solving skills with the ability to break down technical language/solutions in a way which customers understand

* Experience using IT Service Desk applications is desirable as is:

* Active Directory administration

* Exchange 2010 mailbox administration

* SCCM & Office 365

* Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

* ITIL Certified

* Windows 7

* Windows 8

* Windows 10

* iOS
* Android

The IT team is growing so there are exceptional opportunities for a long term career with this company where you will be developed and receive ongoing investment in training. Not only will you be working as part of a driven and dedicated team you will also earn an excellent salary and benefits package

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