Events Floor Manager
The Landmark London is recruiting for an Events Floor Manager.About the roleAre you a lover of world class service and you would like to continue your career in one of the Leading Hotel of the World?We are currently looking for a passionate Events Floor Manager to join our Banqueting Department. This is a fantastic opportunity to join a talented and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as an Events Floor Manager, you will be expected to:•Be experienced in running large conferences, dinners, drinks receptions and social events.•Act as a point of contact for a client during the phase of event.•Run event and be fully accountable for all aspects of it from start to finish.•Have perfect time management – ability to multi-task.•Set high standards of performance levels of self and others. •Challenge Status Quo. •Opening and closing the floor by adhering to LSOP.•Ensure that his/her superior is advised of customer complaints at all times, to deal with or ensure that complaints from customers are taken care of immediately and that everything is properly filled in in the Banqueting Log Book.•Ensure that briefing is done with the Event Manager in charge of the event so that all the relevant information as well as guest expectations are handed over.•Knowledgeable of C&B procedures of planning, execution and post event debrief.•Be emotionally intelligent and posse great people management skills.•Maintain performance level under pressure or when experiencing changes or challenges in the workplace.•Have leadership qualities but are also able to take directions from others•Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.As an Events Floor Manager, you will be required to work at least 40 hours per week, on a shift rota.Benefits PackageCompetitive salary + service charge•28 days paid holiday, including bank holidays•Increased holiday entitlement with length of service•Uniform•Free dry cleaning for uniforms•Free meals whilst on duty •Free eye test vouchers•Health checks•Life assurance cover - death in service scheme•Long service awards•50% discount in our outlets (including sister properties)•Discounted Accommodation for team members and their friends & family (including sister properties)•Spa Treatment discounts (including sister properties)•Recommend a Friend bonus•Fitness Centre discounts•Season ticket loan•Cycle to work scheme•Childcare vouchers•Discretionary Hotel Sick Pay after 6 months of service•Employee Assistance Programme•Annual Staff Party•GEM Recognition Scheme•Sponsorship towards college course fees - conditions apply•The Landmark ChoirAbout the CompanyThe Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018. The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has been awarded with Platinum status in the ‘Investors in People’ accreditation. We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.If you feel this is the role for you, please apply today! Who we are looking forThe ideal candidate for this position as Events Floor Manager will demonstrate the following company behaviours:•Team Work: To effectively cooperate with team members in order to achieve shared goals together.•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently. •Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.