Spear Recruitment are currently recruiting for a Deputy Domiciliary Manager to support the newly appointed Care Branch Manager and the office as well as the Care Team to ensure the branch operations meet and exceed legislative requirements, customer expectations laid out by the organisation and CQC.
Promote the highest standards of care and service ensuring quality standards are maintained within all aspects of the business.
Provide leadership, management structure and support to the Branch team alongside the Branch manager
Assist the Branch Manager to manage branch costs in line with annual budgets and forecasts.
Assist with the development, growth and operational performance of the branch, ensuring that the business grows sustainably in line with commercial targets and KPI’s
Work with the Branch Manager to increase private business, enablement, dementia and rapid response to increase business potential and overall profitability.
Proactively identify and develop new business sources.
Develop and manage relationships with employees, customers and 3rd parties
Take responsibility for branch and employee compliance ensuring CQC regulations, company policies and practices are maintained.
Ensure the policies are embedded in to the business, ensuring constant review to assist with the improvement of processes and effective service delivery.
Take joint responsibility for the recruitment of high quality employees and work towards a high retention ratio.
Participate in the On -Call rota to include a minimum of one night in the week and one weekend in four.
Skills and Experience:
Experience in employee management and can grow a domiciliary care business and move quickly to change.
IT literate with Coldharbour experienced preferred
Understand the process and requirements of the Care Certificate
To understand the CQC KLOE expectations and to be able to use these in conversations to improve serviced provision and quality of care
Empathy and ability to teach and help those who need extra support
Strong communication skills and be articulate in the delivery of communication at senior level
Articulate and confident to present to small groups effectively
Good levels of literacy and numeracy as well as written and oral English
You should be able to identify priorities and manage time effectively
To be qualified at NVQ/QCF Level 3 and working towards level 5
The salary for this position is £25,000 plus company related benefits.
To discuss this opportunity in more detail please call Ben at Spear Recruitment.
Tagged as: deputy manager jobs, healthcare jobs