Operations Team Manager

Recruiter
Time Appointments
Location
Ipswich
Posted
09 Nov 2018
Closes
08 Dec 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Your new employer……
Our client are looking to employ an Operations team manager to manage around 8-10 customer service administrators within a large, busy and professional organisation. Their employees are a mix of all ages and the office boasts a vibrant, fun culture that extends outside the workplace.
Our client offers a market leading benefits package which includes a generous pension scheme, study support and flexible working. The successful candidate will manage an operations team and they will ensure that team members are motivated and deployed efficiently in order to ensure work is completed to meet quality, accuracy and service levels.
Key Duties:
* To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently
* Manage the day to day activity of an Operations team involving the co-ordination and supervision of the team to meet customer requirements and process objectives
* Maintain and develop contact with internal and external customers to ensure accurate communication of information and understanding
* Review team output ensuring a high level of quality and accuracy is maintained, delivering excellent service for all our customers
* Monitor effectiveness of controls to ensure compliance of all team activity with business and legal requirements, adapting and amending in line with future changes
* Ensure all individuals are motivated, trained and developed to meet the quality and service requirements of the team
* 1-1’s meetings, reviews, reviewing performance and addressing any issues
Skills:
* Able to communicate effectively both verbally and written
* Good people and interpersonal skills to build up effective relationships at all levels internally and externally.
* Ability to plan own and team’s workload to meet business requirements and service level agreements.
* Ability to work well and keep calm under pressure
* Ability to understand the needs of our customers and be focused around customer outcomes
* Significant relevant work experience

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