Collections Agent

Recruiter
Green Network Energy
Location
London (Greater)
Posted
09 Nov 2018
Closes
08 Dec 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
About the company
Green Network Energy is an independent energy and gas supplier in UK,
Our Italian parent company, founded in 2003, is a top 10 Independent energy company in Europe with annual revenues of over €1 billion.
GNE is looking to recruit new talent to join our Credit Control department.
The role will be based in East Croydon, in our brand new office.
Role
The collections team is responsible for collecting early stage arrears from domestic and SME customers, and the recovery of some of the debt can be quite complex.
Reporting to the Collections Supervisor, you will be responsible for carrying out a number of collections calls by contacting debtors to arrange payment or instigate payment plans.
The team is also responsible for managing the credit risk and reviewing the payment performance of customers paying by fixed Direct Debit schemes, supporting the Customer Service team with complex queries surrounding Direct Debits.
Responsibilities
* Contact customers by telephone following the workflow assigned by the Collections Supervisor
* Action and resolve customer queries and disputes
* Maintain detailed client records on systems
* Process payments from debtors in line with policies and procedures
* Interact with external contacts to include Debt Collection Agencies and escalate any issues to the Collections Supervisor
* Resolve the daily referrals on arrears cases from the 3rd party Service Provider
* Comply at all times with the requirements of the regulatory bodies
Skills & Experience
* Proven track record of collections experience in a utilities environment, energy sector an advantage
* Collections experience in a call centre environment
* Experience of dealing with Debt Collections Agencies would be preferable
* Educated to A level (or equivalent) standard
* Ability to maintain a high level of professionalism while interacting with customers
* Resilience and ability to work well under pressure
* Understanding and awareness of DPA and legislative requirements
* Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point)
* Knowledge of TCF

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