IT Site Engineer

Recruiter
Swift Touch Resourcing
Location
London (Greater)
Posted
09 Nov 2018
Closes
08 Dec 2018
Contract Type
Permanent
Hours
Full Time
A clear DBS would be beneficial.
Essential
• Excellent Customer Service Skills
• Very good organisational skills
• Good administrative skills
• Very good and clear communication: verbal and written.
• Good English
• Excellent aptitude to learning new things, especially regarding the use of technology.
• Excellent problem solving skills
• Able to work as part of a team as well as being self motivated and work on their own initiative.
Roles and Responsibilities:
• Provide 1st and 2nd line ICT support for customers and colleagues.
• Keep good witten documentation regarding Customer’s and Internal information
• Keep abreast of new technologies
• Assist the Sales team in the techincal aspects of writing quotes.
• Helpdesk administration
• Administration of Warranties and Returns
• Liaison with 3rd parties to resolve ICT issues
Experience:
• Extenstive Experience providing 1st line and some 2nd line ICT support.
• Troubleshooting hardware and software problems.
• Active Directory
• Good Experience in support Virtual Server and Desktop Environments.
• Good Experience working in an educational environment.
• Good Experience Supporting Educational hardware and software inc. IWB’s, Visulisers, Tablets, Netbooks, VLE’s etc.
• Experience in script writing to help manage systems
• Experience of managing small projects would be good.
• Experience of RM systems would be good
Accreditations:
• Educated to GSCE with 6 A to C grade or equivalent would be ideal
• Full driving License
DBS certification
Hours - 8am-4pm / 8:30am - 4:40pm

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