Customer Service / Order Processor

HRGO Recruitment Bishop's Stortford
09 Nov 2018
08 Dec 2018
Contract Type
Full Time
Temporary Customer Service/Order Processor

We are looking for people with great Customer Service Skills, who are looking to work for a successful, fun organisation.

The role will be to ensure that the highest level of customer service is delivered to our customers through ensuring a timely and efficient service.

Hours – 5 out of 7 days on a rota basis. You MUST be able to work weekends.

Monday to Saturday – 9am to 5:30pm & Sunday 9am to 4pm. You will get 3x breaks – 2x 15 minute breaks and half hour for lunch.

This role is to start w/c Monday 15th October 2018.

Paying £7.83 an hour plus bonuses.

Main Duties & Responsibilities:

* To deal with all customer orders and queries by telephone, emails and letters and promptly process all orders/queries
* To contribute to the attainment of the departmental target
* Accurate data entry
* Taking customer call backs
* Provide exceptional customer service at all times
* To effectively follow all departmental procedures
* To make suggestions on procedure/process improvement
* To embrace change with enthusiasm to ensure that the department develops and grows as the business develops and grows
* Where necessary be involved in training of new staff
* General admin tasks as required

Essential skills and experience:

* Experience working in a fast paced administrative role
* MUST be flexible and able to work weekends
* Confident and professional telephone manner
* Works well under pressure
* Excellent communication skills both verbal and written
* Excellent IT skills including Outlook, Word, Excel and database management
* Excellent organisation and time management skills
* Ability to multitask
* Self-starter, able to lead and take initiative when required or when unsupervised

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