Meetin & Events Sales Co-ordinator

Village Hotels
09 Nov 2018
08 Dec 2018
Contract Type
Full Time
We are currently recruiting for a Meeting & Events Sales Co-ordinator to join our highly successful team here at Village The Hotel Club Ashton. Based in modern and contemporary surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for details.

You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.

Why choose us?

We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about a career in hotels then we want to hear from you. As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way

Twice a year we review all of our teams against our high performance behaviours

v. Inspirational

v. Driven

v. Commercial

v. Detailed

v. Resilient

If you stand out as the best in these areas and show potential then you will quickly be spotted for future development.

We are passionate about developing talent.

Apart from this we offer some amazing benefits such as FREE Gym membership to our health and fitness club which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.

To be successful in your application for this position, please read the following:

Purpose of the Role:

To be a key part in a small team that really excels in securing fantastic meetings and events sales to drive a key revenue stream within our business.
Your role is to be a part of an efficient, effective and professional meetings and events booking service, maximising the conversion from enquiry to booking.
You also ensure that all guest requirements are communicated accurately to the operational teams. In addition, you support the team manager in forecasting, marketing and business planning.

You achieve this by;

Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, its facilities and details of other hotels in the Group, taking every opportunity to up sell & refer business at all times.
Recording full and accurate details of guest requirements and bookings as per Company and hotel procedures.
Converting all tentative bookings on Delphi within a 2 month lead window.
Understanding forecasts and play a part in managing their completion
Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings prior to arrival.
Conducting Client “showrounds” professionally, taking every opportunity to up sell.
Getting involved in networking events, conversion days and outreach events.
Booking third party services in accordance with Company and hotel procedures.
Having knowledge of, and operating, the hotel’s cash handling and security procedures.
Carrying out after event sales calls within 3 days of event, providing all feedback & repeat business conversion as a weekly report.
Carrying out weekly/monthly telesales to last years actual bookings by ‘booked date’
Supporting team manger with complaints/issues politely and swiftly, taking a leading role within the department.

Maintaining operational standards to the highest possible level in respect of service, hygiene, health & safety and ensuring minimal wastage
Obtaining and preparing promotional material for offers and packages
Promoting weddings for the Hotel, maximising revenue through following standard sales practices
Liaising with M&E Operations team, communicating guests requirements and details of forthcoming events
Accountability for billing of conferences and ensuring pre payment where required
Understand and involve yourself with Venue Verdict/Guest Rate.
Ensuring training and meetings are attended in the absence of team manage

Key Performance Indicators:

KPI’s are achieved
Consistently aware of budgeted expectations and gap to budget at any time
Customer satisfaction reflected in positive feedback
Department operates at maximum efficiency with required resource to meet business needs and exceeds statutory requirements for health, safety and hygiene standards.
Standard Operating Procedures are followed.
Excellent performance during test calls and within BDRC target for results

Central Office and Unit guidelines followed.
Acceptable levels of absenteeism

Excellent inter-departmental communication and co-operation

High morale within the Team and no issues with teamwork all stakeholders.
Venue verdict/Guest rate scores should be at a consistently high level.

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