IT Service Desk Assistant

Recruiter
Parity Professionals Limited
Location
Edinburgh
Posted
09 Nov 2018
Closes
13 Nov 2018
Contract Type
Permanent
Hours
Full Time
Sevice Desk Assistant - £21-25k per annum - Edinburgh Key Responsibilities To provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and desk-side support; To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels; To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures; To provide user support to staff in remote offices, making site visits as required; To assist with the administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, email accounts and security access; To assist with the installation of new hardware as required for new users or systems upgrades; To assist with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register; To assist with the administration, maintenance and provision of the organisations mobile working and telephone services; To assist with the creation and maintenance of all documentation relating to Information Services procedures; Have good knowledge of Microsoft operating systems and office products. Parity Professionals - Source, Develop, Transform Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.

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