Customer Success Executive - Recruitment SaaS Platform

London, WC1N
£35,000 - £40,000 + 2 trips to Sydney a year + Fun Perks + Comprehensive training
07 Nov 2018
05 Dec 2018
Customer Service
Job Level
Contract Type
Full Time

UK/EU Customer Success Executive - Onboarding - SaaS Recruitment ATS Platform - Fun & Awesome Company Culture
Home Based / London Hub WC1N
£35,000 - £40,000 + 2 trips to Sydney a year + Fun Perks + Comprehensive training plus all tools of trade.

++ Calling recruitment professionals or ex-recruiters ++

We are seeking a Customer success specialist to join our award winning SaaS recruitment platform team in London. As one the UK’s fastest growing SaaS companies we are offering a diverse and exciting role. No robotic corporate culture or office politics guaranteed.

Who we are:

We are a global SaaS company relentlessly focussed on simplifying recruitment. Our HQ is based in Sydney, and we have team members working across the globe to support our mission.

We are kind of like a big startup - large enough to have the best talent and tools - but small enough that you can directly make an impact on our product and business.

We don’t do robot corporate culture or office politics. You can bring your full self to JobAdder and become part of our friendly, diverse team focussed on building the best product possible.

We have all of the typical tech company perks like company outings, flexible working arrangements and a casual dress code… but what makes us so great is the fact that we work on career-making projects with some of the most talented people in the business.

The Customer Success Specialist Role:

This is a multi-faceted “work from everywhere” in the UK role. You will make it your priority to ensure that UK Customers feel understood, valued, listened to and in safe hands. You will respond to incoming enquiries via Live chat, phones and ticketing system such as Zendesk. You will also be available for video conferences, and face-to-face if required.

With new Customers, your role will be to ensure that they have a great onboarding experience and that they’re ready for “go-live”. You will help with training teams, working with sales and building relationships with old as well as new customers. From time to time you will also go out on product demos and take part in events as well as promotions.

About You:

+ You are confident, well presented, well spoken and comfortable talking in front of groups (>30).
+ You will understand the recruitment or HR industry and whilst previous experience with Jobadder would be amazing - other HR/ATS systems will be considered.
+ You love helping people, you’re good at it and you can explain complicated things to non-technical people.
+ You have worked in a support / software training role in the past.
+ You can travel approx once per month, both domestic and international.
+ You can multitask between Account Management, training and support.
+ You have outstanding communication skills.

The role also comes with flexible working hours and is initially a work from home role but soon will be office based in or around London. We’d like to hear from you, If you’d like to work with JobAdder and you like the sound of the role.

You should also check us out in detail on Youtube, LinkedIn, Instagram and our website. We look forward to hearing from you!

Interested? Apply here for a fast-track path to the hiring manager

You may have worked in the following capacities:
Recruitment Consultant, Recruiter, Talent Partner, Recruitment CRM Specialist, Recruitment Agency SaaS, ATS Customer Support, Recruiting ATS Onboarding, Customer Success Manager.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. 

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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