2nd / 3rd Line Support - Winchester / Andover - 3-6 Mths

01 Nov 2018
02 Dec 2018
Contract Type
Full Time
This is an excellent opportunity to join a dynamic, forward thinking IT department delivering a mix of 2nd / 3rd line infrastructure support and technical project work.

As part of a shared service to multiple divisions, the role offers diverse and interesting challenges. This is a hands on 2nd/3rd line technical support role to deliver high availability IT infrastructure, and to ensure continuous service to users by meeting or exceeding the performance indicators, as defined by service level agreements.

You will have extensive technical experience of Microsoft Server, Citrix, VMware, Email (Exchange), Storage and Backup solutions. You will advise on technical solutions and be able to describe and articulate complex ideas for others to learn. You will adhere to ITIL v3 disciplines and have excellent organisational and time management skills requiring minimal supervision.

This is an ideal opportunity for a resourceful and highly skilled individual to join a committed team in a lively environment dedicated to providing high quality services and able to work under pressure.

Duties include;

* 2nd/3rd Line Technical Support for any service disruption, formulating recovery plans to return to service.
* Complete daily, weekly and monthly checks on core infrastructure services including Citrix, VMware, Security updates, Backups, Audits and Testing.
* Work as Technical project lead on the implementation of new, and upgrade of existing solutions.
* Raise and implement Requests for Change (RFC’s) and work on specialist projects with internal teams and external contractors.
* Produce and understand high quality technical documents to provide operational lifecycle support for the complex systems.
* You will be expected to work from office locations in both Andover and Winchester. Regular travel between these two main sites and minimal travel to other locations will be required so own transport is essential.

Strong career development opportunities and a committment to developing staff though training and promoting a strong work life balance. Attractive benefits for contractors including free on-site parking and subsidised on-site restaurant.

**Please be aware - due to recent changes in legislation and the nature of the client's business, this contract will be conducted inside IR35**

AAP3 is acting as an Employment Business in relation to this vacancy

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