Neighbourhood Coach - Cheltenham, Gloucestershire

Recruiter
Bromford Group
Location
Cheltenham
Posted
01 Nov 2018
Closes
02 Dec 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Salary Details: Circa £23,000 - £30,000 per annum depending on experience

We’re looking for a Neighbourhood Coach to work with our customers and ensure they understand their role in the relationship, the impact and consequences of the decisions they make and the actions they take – including paying their rent. You’ll effectively be running a £1m business!
You’ll be responsible for developing a relationship that’s built on mutual-trust with around 175 Bromford households. Through this relationship and using the home and tenancy as a springboard, you’ll gain a better understanding of your customer’s aspirations, dreams and goals; helping them recognise what might be holding them back or helping them identify and take responsibility for what might need to change.
So what’s the role all about?
* You’ll spend most of your time out on your patch, getting to know your customers and the local community. It’s no 9 to 5 job – you’ll need to be flexible and ready to work with your customers, when it’s right for them * You’ll have honest and sometimes difficult conversations with your customers that will enable them to make more informed choices and better equip them to deal with life’s challenges. Whether it’s about changing behaviour to help the customer manage their tenancy better or prevent issues of anti-social behaviour, getting into work, being better with money, a healthier lifestyle or improving skills - having coaching conversations is the essential ingredient * You’ll have a great profile in your community and you’ll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You’ll proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.You’ll be someone who already stands out from the crowd and can demonstrate that:
* You’re curious and don’t shy away from having difficult conversations * You see the best in people and have the capacity to coach (if coaching is new to you we have training to support you and dedicated 1-2-1 support for your progression as a coach) * You’re tenacious and resilient - doing what it takes to achieve the right outcome * You have a track record of being self-motivated, flexible and able to manage your own workload * You’re a strong positive contributor even when the going gets tough (high-maintenance mood hoovers need not apply) * You already have experience of housing and tenancy issues, money advice or skills coaching – you’ll be keen and quick to learn * You have a reputation for first rate influencing, negotiating and relationship building skills.The ideal applicant will live in close proximity to the above location. A full driving licence and access to a vehicle is essential.
The closing date for applications is Friday 16th November.
This is an exciting time to join Bromford. We’ve been named as a top 3 best place to work in the UK by Glassdoor and we’ve merged with Merlin Housing to create a new Bromford, meaning even more new homes, opportunities and relationships. We’ve set aside a joint investment of £1.5b as we plan to build 14,000 new homes over the next decade.
Our colleagues tell us they really value the benefits we offer, see the full list here. You can learn more about Bromford and what it’s like to work here by visiting and following us on Glassdoor, Twitter and LinkedIn.
Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. Bromford Housing Group will also be asking for references for everyone who is offered employment with us. All employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.
We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application

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