IT Applications Support Analyst

01 Nov 2018
09 Dec 2018
Contract Type
Full Time
IT Support analyst / High Wycombe

£30 -35k + Benefits

Our Client, a forward thinking organisation who are very much at the top of their market, are looking to source an experienced IT Support Analyst.
This is an excellent opportunity for a driven and professional individual to join and progressive organisation that offer an unrivalled development programme.

Key responsibilities will include:

- Provide support to team users, application vendors and problem solve.
- Develop and maintain a core understanding of processes and business requirements.
- Work closely with the Service desk staff to resolve issues and liaise with external vendors where escalation is required
- Provide workshop training offsite
- Promote and ensure compliance of company's procedures
- Communicate clearly and concisely with customer in a timely manner
- Provide consultancy and advise to users

Key Experience

- Experience working within IT application support.
- Strong Knowledge of software lifecycle management
- Experience with MS Dynamics CRM 2013 (desirable)
- Knowledge of integration engines
- Proven experience in creation and delivery of training
- Good MS office skills

Key attributes

- Approachable attitude
- Demonstrable knowledge of IT systems
- Analytical and logical mind set
- Incident / change management skills
- Experience supporting business applications
- A strong communicator

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