IFT Admin Support
International Family Tracing Admin Support Volunteer
Location: Newport office
Commitment: 3 hours per week - Monday or Tuesday
About the role
An admin support volunteer is invaluable in assisting this service by fulfilling a particular role within the team. You will be working with other members of the team, providing efficient and reliable support as they try to trace people on behalf of service users, keeping records of the searches e.g. through the use of a database, recording and keeping data securely. This is a challenging role, both technically and in terms of dealing with distressed clients: it requires a long-term commitment to build up these skills.
About the Team
We use kindness to help those in crisis.
Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes these people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help.
We're a diverse, busy team dotted all over the country who share the common goal of doing what we can to make refugee lives that little bit brighter. From providing emotional support to reuniting families, we're committed to helping as many people as we can in as many ways as we can. Seeing the look on someone's face when they are put back in contact with a partner, parent, or child, that they thought they'd never see again is simply priceless.
About the person
You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any particular requirements. We keep the beneficiary at the heart of what we do, working to understand their needs and the difference IFT makes. Also someone who is:
- IT literate and competent working with complex and detailed personal information and procedures, demonstrating good attention to detail
- Knowledgeable about conflict and migration issues
- Able to respect confidentiality of service users at all times and remain responsive to their specific needs, adhering to the confidentiality policy where risks to the service user or others are identified
- Experienced in supporting people in distress - in a personal or formal context
- Able to attend essential training and undergo ongoing development as required
- Able to use emotional support skills in a calm and responsible manner
- Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy
Tasks included in this Role:
- Maintaining up-to-date mailing lists, databases and contact details
- Typing correspondence using a template, emailing, photocopying and shredding
- Filing correspondence and recording activities undertaken
- Answering the phone and taking messages for Co-ordinator or casework volunteers
- Assisting with case reviews
- Assisting in the preparation of information packs and special mail outs to targeted audiences and events
What We Offer
- Access to relevant in-house training and development opportunities, including British Red Cross intranet site and e-learning facility
- A full induction, support and supervision throughout your volunteering period
- Valuable exposure to the work of the Red Cross in the UK and around the world
- Reimbursement of reasonable out-of-pocket expenses when on duty
- Being a volunteer for The British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation
Here's a little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.
From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our goal is to connect human kindness with human crisis.
We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
Young People and This Role
Whilst we value the contribution Young People make to the British Red Cross, to carry out full delivery of this service volunteers must be 18 years or older.
Connecting human kindness with human crisis