IT Field Engineer

Candidate Source Ltd
01 Nov 2018
27 Nov 2018
Contract Type
Full Time
The leading global integrated security company specialising in the provision of security products, services and solutions is looking for an IT Field Engineer to join its team in Worksop. The group is active in more than 110 countries and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and a secondary stock exchange listing in Copenhagen.

They specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

Reporting to the Senior IT Field Engineer, your main focus will be to deliver ICT operations and service excellence. You’ll establish good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focused on delivering excellent customer service.

As an IT Field Engineer, your daily duties will include:

Supporting and maintaining hardware including local networks and software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
Working with the Service Desk, acting as 1st, 2nd or 3rd line support, diagnosing breakdowns/faults and taking corrective and remedial action.
Sustain ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owners.
Advising, agreeing and implementing the distribution, use and best practice of software across available hardware to optimise end-user efficiency.
Guiding and coaching end users to optimise desktop and software.
Checking end user’s compliance with policies, with particular reference to the security policy.
Ensuring full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
Ensuring compliance of all statutory requirements relating to ICT, including software licenses.

To be a successful IT Field Engineer, you will have the following skills and experiences:

Experience of delivering IT support to a range of suppliers at all levels.
Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support.
Proficiency with PC hardware repair and the ability to troubleshoot/resolve software and operating system issues on both Windows and Apple products.
Excellent communication and customer service skills.
A flexible approach to travel throughout South Yorkshire and surrounding area.

In return for this field-based role, you will receive a salary of up to £28,000 per annum, depending on experience.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish.


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