Supervisor - Crime Bureau
Supervisor – Crime Bureau
£25,062 - £29,601 plus allowances
Fixed Term Contract (12 months)
The closing date for this post is 12 noon on Tuesday 13th November 2018.
Interviews will be confirmed as soon as possible.
A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.
The main purpose of the role is to supervise the performance of the Crime Bureau and ensure that a high quality service is delivered to members of the public, police officers and partner agencies.
To manage the investigation of criminal offences and ensure that National Standard of Incident Recording (NSIR) and National Crime Recording Standards (NCRS) are met and that qualitative measures are achieved and maintained though robust QA and audit processes.
To oversee effective management of contact from members of the public (including quality of calls, creating incidents, crime records and other criminal investigations) through various channels of communications to determine the most appropriate level of response.
To ensure the provision of appropriate support at the pre-charge stage for victims and witnesses, in line with the Code of Practice for Victims and the Witness Charter.
To act as an initial point of contact for internal and external complaints.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
5 A-C grade GCSE’s (or equivalent) including English Language
Level 3 Supervisory qualification, or equivalent (e.g. CMS)
Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules
Experience of criminal investigation processes.
Substantial supervisory experience within a high pressure customer service environment.
Significant experience in supervising and motivating teams to achieve targets and meet standards.
Proven ability to mentor, tutor and coach staff.
Proven ability to work to strict deadlines managing a high and diverse workload
Excellent oral and written communication skills
Competent in the use of IT including Microsoft packages or equivalent
Shift working including weekends and nights
Exposure to disturbing/unpleasant images or tasks
Wearing of uniform
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks.