IT Manager - Enterprise Applications
IT Manager - Enterprise Applications - Social Enterprise Founded 1963
London, Kings Cross
£65,000 Per Annum + Extensive Company Benefits
Are you an experienced IT Manager with experience of managing Enterprise Applications? Can you help us manage our applications as we integrate our systems following a recent merger?
We’re investing in our tech as well as bringing our applications together following a merger in April 2018. It’s an exciting period of change and we’re looking for a talented IT Manager - Enterprise Applications to provide a high standard of support services to internal customers .
We are developing amazing products ourselves for our staff and customers and it’s a chance to work with an exciting range of over 100 applications including Dynamics, customer apps and Housing management systems.
You’ll be responsible for ensuring that applications services meet defined standards, as well as ensuring that system service improvements, business system upgrades and incident resolutions are delivered to the highest standard. You’ll play a key part to play in contributing to continuous improvement which is part of our ethos.
Over the course of the next year we expect this role to expand as our systems integrate so this is a great opportunity for you to grow and reach your potential. Because of this we will expect you to bring a depth of service desk experience as well as practical experience of delivering applications management. .
In return we will give you the opportunity to manage a wide array of applications, though which you will get very good exposure.
If this sounds like you the job for you, then we would love to hear from you.
IT Manager - Enterprise Applications Essential Skills / Abilities:
+ Experience in working with Microsoft packages
+ Previous Service Desk Management experience for a 1st and 2nd line team in a complex, large, diverse organisation
+ Ability to effectively manage service delivery through a 3rd party supplier
+ Good understanding of operations and business priorities
+ Excellent customer Service experience, incl. compliment and complaint handling
+ Good working knowledge of Prince2 project management
+ Sound knowledge in the following application; CRM, Customer App, Staff App, Asset Management (Housing Management a bonus)
+ Experience in the implementation of complex IT Software systems in a complex environment
+ Strong leadership skills
+ Excellent stakeholder management skills, with experience of working with finance, customer service and other corporate functions
+ Excellent communication both written & verbal
+ Excellent time management & organisational skills
+ Excellent decision making
+ Advanced User of MS Office
+ Professionally qualified to degree level or equivalent
+ ITIL Foundation as a minimum, ideally service management intermediate level and experience in working within an ITIL Framework
Benefits and well-being - How we look after you:
As well as offering competitive salaries within our sector, we also provide a wide range of additional benefits and a number of ways to help you maintain a healthy work-life balance. We care about the well-being of our people and we believe it makes a great place to work: a place where you'll feel supported and valued.
Our core benefits (qualifying period may apply)
+ Excellent annual leave allowance and flexible working opportunities + Pension scheme + Enhanced maternity, paternity and adoption pay + Employee assistance + Learning and development + Simply Health cash plan + Staff discounts + Interest free season ticket loan + Cycle to work scheme
Interested? Apply here for a fast-track path to the hiring manager