Trainer / Assessor – Retail Management and Customer Service

KM Education Recruitment Ltd
10 Oct 2018
23 Oct 2018
Contract Type
Full Time
KM Recruitment is a specialist UK wide recruiter for the Work Based Learning and Welfare to Work sectors.

Job Title: Trainer / Assessor – Retail Management and Customer Service

Location: Leicestershire / Northamptonshire and surrounding areas – must be flexible with travel

Salary: £23,000 - £26,000 (dependent upon experience)

Package: Excellent Holiday Entitlement, Mileage, Mobile, Laptop + much more!

Type: Full Time, Permanent


- Train, assess and deliver Apprenticeship Standards in Retail Management level 4 and Customer Service level 3.
- Deliver full training and support learners through their Functional Skills - Maths, English and ICT to level 2.
- Record professional discussions on specific units / topics based on knowledge, independent research and reflective accounts.
- Delivering classroom / group-based training to groups of learners, along with field-based assessments.
- Managing your diary efficiently to ensure timely visits and reviews are conducted.
- Organise and maintain documentation on learners' progress.
- Overcome barriers to learning and adapt delivery to meet learner’s needs.
- Work to learner review and completion time-scales.

Essential Qualifications:

- Recognised Assessor award: D32/D33, A1, TAQA or CAVA.
- Recognised level 3 teaching qualification (PTLLS or above/equivalent).
- Hold a Level 3 NVQ / Apprenticeship in Customer Service and / or Retail.
- Must hold a Level 2 qualification in English and Maths.

Essential Experience:

- Experience of delivering full Apprenticeships in Retail Management Level 3 as a minimum (Level 4 desirable), and Customer Service Level 3
- Hold solid occupational competency in Retail Management.
- Must be comfortable with and have experience of group-based delivery.
- Knowledge, or an understanding of the new Apprenticeship standards.
- Full, clean driving licence and own vehicle.

Personal Skills:

- Organisational skills are a must, as well as the ability to plan your time effectively.
- Confident and professional with the ability to inspire and motivate people.
- Quality driven and prepared to go the extra mile for your learners.

Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities

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