Senior Money Advisor - Wolverhampton, West Midlands County

Recruiter
Bromford Group
Location
Dudley
Posted
18 Oct 2018
Closes
30 Oct 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Salary Details: Circa £23,000 - £30,000 per annum

This role will enable you to work flexibly, and as such can be based anywhere within our geographic locality.
We’re always on the look-out for top talent; we’ve set aside a joint investment of £1.5b for 14,000 new homes over the next decade and now we’re looking for a Senior Money Advisor to join our team.
What’s the role?
We want our communities to be great places that inspire people to be the very best they can be. The role of a Senior Money Advisor is to:
* Provide debt and money advice to a range of customers who may have a tenancy or a mortgage. * Help customers to financially prepare for and maintain a tenancy with Bromford – this advice will range from budgeting to providing guidance on debt and money managementWhat will I have to do?
* I will report on money advice caseloads, trends, direction of travel, workloads, peer support and complex queries. * I will monitor the workload of Money Advisors to ensure service is achievable. * I will monitor the work on iizuka (Money advice tasking system) to ensure it is effective and allows information to extracted. * I will audit casework to ensure we are providing the best advice and meeting license requirements (Debt counselling, debt adjusting and remaining impartial). * I’ll provide peer support to the Money Advisors, whilst helping problem solve on complex cases * Take on caseloads to ensure that they keep in touch with practical application of rules * I’ll have great conversations to find out root cause of financial issues and have the ability to coach customers to alter their spending behaviour * I’ll work with customers to assess their potential income to ensure they are financially better off when moving into work * I’ll provide advice on benefits that a customer may be entitled to and have a good all round knowledge of these, including in-work, out-of-work and disability-related benefits * I’ll use my investigative and problem solving skills to provide innovative solutionsWhat do I need to be successful?
* I’ll have a thorough knowledge of welfare and other benefits and an understanding of the implications of Welfare Reform * I’ll have a knowledge of organisations that provide other support, including grants * I’ll have an empathetic approach – but with the ability to give ‘tough love’ where necessary * I’ll build effective relationships based on trust and respect and be a great ambassador for Bromford * Previous experience of managing, negotiating and reducing debt is very desirable, but not essentialHow will you measure my success?
* We’ll get great feedback about what you do from customers, colleagues and partners * We’ll have evidence that your records are compliant, accurate and up to date * You’ll manage a large case-load and achieved positive outcomes for clients, including renegotiating debt repayment terms * You’ll reduce levels of debt * You’ll increased payments of rental income by customers referred to you * You’ll enable clients to maximise their income * You’ll actively assist customers back into work by giving great money advice * You’ll successfully work with partners and other agencies where appropriate to achieve successful outcomesApplications will close on Tuesday 30th October

Similar jobs

Similar jobs