Key Account Manager (Service Delivery) - Mobile Commerce Tech Company

Location
Watford, Hertfordshire
Salary
Up to £35,000 - £45,000 + bonus + 23 days holiday
Posted
18 Oct 2018
Closes
15 Nov 2018
Ref
11585
Function
Customer Service, IT
Job Level
Executive
Contract Type
Permanent
Hours
Full Time

Key Account Manager / Client Manager (Service Delivery) - Mobile Commerce Tech Company
Watford
Up to £35,000 - £45,000 + bonus + 23 days holiday + subsidised on-site gym membership + Mac laptop + smart phone + pension + health care scheme 

This Key Account Manager opportunity has come to market due to the rapid expansion of our technology company and the ever-growing demand for our solutions. The role will be focussed on our largest client account(s) and ensure they get the very best of service at all times.

We are a high growth tech company, we specialise in mobile solutions, m-commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue chip clients including Transport for London, Santander, First Group, Go Ahead Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to Global market leader in our initial targeted sector, winning multiple awards along the way. 

We have the drive, ambition and desire to continue this in various locations globally and in other vertical markets. We are gearing up to continue our success in 2018 and beyond.

This is an exciting opportunity for a highly motivated, ambitious and experienced individual with a genuine enthusiasm for technology and being part of a fast moving, exciting environment with the potential for great rewards and career development.

Salary & Benefits - £35 - £40,000 + bonus + 23 days holiday + subsidised on-site gym membership + Mac laptop + smart phone + pension + health care scheme 

Free onsite parking and free transport to and from the train station are available

We also have a very nice coffee machine at your disposal, fresh fruit and nuts in abundance and even bottled water in the fridge, both still and sparkling.

Key Account Manager Main duties:

Working with and reporting to the Head of Operations you will be involved with the following:

+ Encourage and develop the company’s business and reputation with our key client through the provision of good customer service and client support.
+ Grow the business with the client.
+ Supporting client projects throughout their lifecycle, including project scoping, assignment of resources and monitoring project process.
+ Serve as the main day-to-day contact on current projects for the client, suppliers, external partners and internal teams.
+ Ensure high quality standards in all client deliverables.
+ Translate client requests and requirements into detailed and sometimes technical instructions for project teams.
+ Partner with the client and internal project delivery team to resolve identified project issues.
+ Attend external client meetings as required; probably spending 1 day a week at the client’s offices in London and working directly with them there.
+ Understand client’s business requirements for the purpose of problem solving and up-selling.
+ Business as usual client support and issue handling.

Key Account Manager Required skills:

+ Educated to degree level or equivalent would be ideal.
+ A minimum of three years’ experience in a similar key client facing and / or project delivery role, ideally in a technology or creative environment.
+ You must have a professional appearance and strong interpersonal skills. It is vital that you are a strong team player, motivated by individual and organisational success.
+ Strong client management skills.
+ Highly organised and details orientated.
+ Capable of hands on problem solving, with ability to generate ideas and solutions.
+ A positive, determined approach to researching and analysing new methods and processes.
+ Effective team member, supports the team by pitching in at any level and effectively working across the organisation to meet the needs of the business.
+ Takes ownership of personal actions and outcomes.
+ Ability to use own initiative and pay close attention to detail.
+ Strong communication skills in all forms including written, oral, telephone and presentation.
+ Excellent organisational and time management skills.
+ A positive attitude to dealing with people and problems.
+ An enthusiastic, experienced user of technology products, such as smart-phones, phablets and tablets, up to date knowledge of current social technology.

You may have worked in the following capacities:
Digital Key Account Manager, Service Delivery Manager, Digital Project Manager, Project Delivery

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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