Infrastructure Technician Apprentice in London SE1

QA Apprenticeships
London (Greater)
12 Oct 2018
10 Nov 2018
Contract Type
Full Time

Employer description:

We are a vastly experienced IT team based in Central London and the Thames Gateway.

Our solutions incorporate best of breed products and services in order to ensure that your business reaps the benefits of your IT infrastructure rather than struggle to maintain it.

We are currently contracted to support clients throughout the UK as well as across Europe. For the past ten years, we have been offering a completely flexible IT service as a wholly outsourced IT solution or one where we complement an existing internal IT support team. As a trusted business partner, we have the practical experience and technical expertise based on many years working with many different sized businesses to identify and deliver the right service required by each individual business.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview / purpose:

This is a great opportunity to earn money while you learn in a government-funded apprenticeship, which is suitable for a recent School or College leaver. The successful candidate will receive IT and application training, whilst working in a professional office.

We are looking to recruit an Apprentice to join our growing company.

We are looking for a hardworking, organised individual who is flexible and willing to learn.

A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role. You will be required to work full time with immediate start

Main responsibilities: [will include but not be limited do]

Provide 1st line technical support to telephone requests and emails from users. This will extend to application support to ensure our users are leveraging our cloud systems to their fullest potential To ensure calls for support are dealt with promptly and appropriately Maintaining existing Hardware and Software to agreed standards Key accountabilities will include maintenance and documentation of the registration system All maintenance, set up and configuration of the office printers and laptops Manage user requests for software downloads or installations Cleaning of old/slow computers

Desired qualities:

Flexibility Adaptability Good interpersonal skills Ability to multitask Organisational skills Communication skills IT skills

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

5 days per week,



37.5 hours per week, [all details will be confirmed with the employer]


£13,000 per annum


Full training and support Industry recognised qualifications Build confidence and experience in a corporate office environment Work as part of a highly experienced team

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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