IT Helpdesk Manager
IT Helpdesk Manager UKRI - STFC UK Astronomy Technology Centre, Edinburgh £30,357 - £32,997 (dependant on skills and experience) Full time Open ended About the role A vacancy has arisen for an IT Helpdesk Manager at the UK Astronomy Technology Centre in Edinburgh. You will be responsible for the management of a small IT Helpdesk team, providing support to users in a mixed environment including Windows and Linux desktops, business and technical applications, network provision and telecoms. As well as dealing with requests and providing end user support, you will be responsible for the monitoring of Helpdesk performance and ensuring that the team provides an excellent level of customer service. You will also be required to work closely with the IT Development Team in both the specification and implementation of new services and facilities. You will be expected to work with staff at all levels across the site. You will act as line manager for the helpdesk staff and will report to the Head of IT. You may also be called upon to liaise with external service providers, both within STFC and commercial suppliers. Good interpersonal skills will be essential to the job and the ability to work under pressure while maintaining a professional attitude and good customer focus is required. The Helpdesk team is small but support a wide range of technologies and applications so excellent all round IT skills and knowledge will be beneficial. Adaptability and the ability to learn new technologies is key. About you You will be educated to Degree level or equivalent in a relevant subject. You will have proven experience of working in a helpdesk environment and have solid working knowledge of Windows technologies. You will also have experience in supporting desktop applications and a good working knowledge of local area networking. A good approach to customer service, excellent communication and awareness of IT security is essential. Experience of Windows Server technologies (e.g. System Centre, Exchange etc.) and knowledge of Linux and PC hardware is highly desirable. About Us The UK Astronomy Technology Centre is a part of the Science and Technology Facilities Council (STFC), a partner organisation within UK Research and Innovation (UKRI). UKRI is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. What we offer In addition to the competitive salary, an excellent index linked pension scheme and generous leave allowance are offered. Full details of offered benefits can be found on STFC’s careers pages. To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment check as an essential part of the recruitment process. How to Apply Applicants are required to include a cover letter outlining their suitability for this role. Applications are handled by UK SBS; to apply please click the apply button. Applicants who are unable to apply online should contact us by telephone on +44 (0)1793 867000. The closing date for applications is 28th October 2018.