Customer Marketing Manager

London (Greater)
12 Oct 2018
10 Nov 2018
Contract Type
Full Time
Do you care passionately about the customer experience? Are you a B2B marketer who wants to apply this passion to working with some of the biggest brands in the world in a rapidly-growing industry? Do you hate job descriptions that begin with generic rhetorical questions? Then you’ll fit in just fine here. Read on.

UserZoom is the UX insights company—through our combination of software, services and participant sourcing, we help Enterprise businesses automate UX research for scale and speed by providing the insights they need to deliver great user experiences. In other words, we want to make the digital world a better place by helping companies discover and eliminate all those pesky things that make you curse under your breath when you use websites and apps—like bad checkout processes, broken navigation and unintuitive design decisions.

We’re looking for a Customer Marketing Manager who can develop and own our customer communications and engagement strategy, with an aim to increase retention and loyalty among our customer base of Fortune 100 and Enterprise businesses. Though we’re a Silicon Valley company, we started out in Spain and have offices seemingly everywhere in between—from San Jose, to Denver, London, Manchester, Barcelona and Madrid. This position would have a global remit and be based in either the London or Manchester office (we’re flexible!)

This is a strategically important position for a forward-thinking, customer-centric B2B marketer who wants to work with some of the biggest brands in the world (think: American Express, Microsoft and Adobe) and make their mark within an emerging and dynamic industry.

*Your responsibilities...*

Reporting to the global marketing director, you will be supported by a world-class (and above all, friendly) team in the UK and US—between us, we have skills in social, demand gen, content, product marketing, sales enablement, tai chi and dairy farming (most of which are relevant to our marketing efforts). This is where you’d fit in:

* Planning and execution of a customer communications and marketing strategy with an aim to increase engagement across the customer lifecycle and retention
* Gathering of case studies, testimonials and other customer stories for both internal- and customer-facing use
* Working collaboratively with colleagues across departments to have an overview of the entire customer journey
* Creation of customer-facing content
* Gaining an understanding our customer landscape - from at-risk accounts to advocates - and being able to act upon this
* Developing and nurturing our customer community and Customer Advisory Board (CAB)
* Helping to run customer-facing events such as conferences and roundtables
* Be a customer champion within UserZoom

*You are somebody who...*

* Cares passionately about the customer experience
* Has a successful track record of planning, executing and measuring customer-facing campaigns to drive loyalty and retention
* Has some experience in B2B marketing, ideally within the tech sector and working with Enterprise clients
* Can think creatively and strategically about ways in which to delight and engage with our customers to increase advocacy, and, ultimately retention.
* Has a Get Sh*t Done attitude

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