Data Operations Analyst

Expiring today

12 Oct 2018
17 Oct 2018
Contract Type
Full Time
Chattermill? Chatterwho? Chatterwhat?

Since Chattermill was founded in June 2015 the most successful organisations in the world have demanded a more modern & flexible approach to customer experience analytics. Fast forward to now and we are bursting with excitement at the incredible product we are offering to some of the most forward thinking groups on the planet. We work closely with governments, unicorns and some of the most established institutions in society to give these organisations real, actionable value from their customers experiences. We’ve experienced crazy growth in this time and we know there are absolutely no signs of that growth stopping anytime soon!

Chattermill has created cutting edge artificial intelligence technology to drive better and more impactful decisions for our client’s customers experience. Our product is a SaaS analytics solution that is already being used by some of the most exciting companies on the planet including Uber, Just Eat, Deliveroo, HSBC, Houzz, H&M, Transferwise and loads more. We went through Entrepreneur First, Europe’s top deep tech accelerator and are funded by prominent London investors.

Those are great clients and an impressive start, but that is just the beginning. Our vision is to empower decision makers across organizations to be as customer-centric as possible. Our clients depend on Chattermill to provide the data needed to make major product and strategy decisions.

We always look for people who are passionate about startups, AI, and data driven insight and aren’t afraid to take on big challenges to contribute to the continued success of Chattermill. This is an unbelievable opportunity to become a key player in the Data Science Operations and share ownership of the key challenges facing us as a company.

You’ll be joining a small but mega-talented team of dedicated and infectiously enthusiastic people who will give you all the support you need to succeed – all you have to do is ask!

Key Responsibilities

Work with the Sales, Client Experience and Marketing teams to ensure data from clients and prospects is successfully integrated into Chattermill.
Run ad hoc data analysis projects for clients and internal teams
Lead our data integrity efforts by paying close attention (and developing automated processes) to quality of data on Chattermill
Work with the Data Science team on building robust training data, making required changes to data structure or generating accuracy analysis.
Streamline all data heavy operations across Chattermill

Intermediate knowledge of Python and particularly its data stack (NumPy, Pandas etc)
Experience with SQL (especially its Postgres flavour)
Comfortable working in a high-pace, high performance unstructured environment of a startup.
Passionate about working with data
Strong attention to detail

Familiarity with Microsoft Excel
Experience with statistical or machine learning techniques
Knowledge of other programming languages

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