Application Support Specialist

Recruiter
Flyt.io
Location
Finsbury Park
Posted
12 Oct 2018
Closes
10 Nov 2018
Contract Type
Permanent
Hours
Full Time
Did you know Flyt technology powers Pizza Express’ pay at table experience and has received over 100,000 downloads? This is just the start.

Flyt is the universal API platform for the hospitality industry. Our platform connects restaurants to delivery partners, ordering platforms, point-of-sale systems and beyond. We do this for well-known brands like Nando’s, Mitchells and Butlers (Harvester, All-Bar-One, O'Neills), Pizza Express, Just Eat, UberEats to name a few.

*THE ROLE*

You will be solving technical support issues for some of the biggest names in food delivery and hospitality, they are our customers! You’ll be part of small but mighty team who together manage the support queue of tickets from big brands who are using the Flyt technology across 3000 UK restaurant locations and counting.

*Your day to day*

You will be first and second line support. That means -
* Simple problem solving that requires a fast reply, it could be a payment issue or a refund needed or more complex tickets from a head office location,
* There’ll be some triaging of issues and you’ll need to brief the engineering team on what has gone wrong, with the potential to provide ideas for fixes and or permanent solutions.
* Assist in developing support tools to help troubleshoot issues, a knowledge base for example
* Reporting to the Customer Operations Manager, you will be acting independently and seeking to improve the visibility of bugs or issues, and finding ways to reduce both the volume and the ‘noise’ that bugs create.
* Your success will be ‘wowing’ the customer! This means a quickly shrinking queue of tickets.
Internal communication, clarity of issue identification, and the creation of solutions that reduce the tickets over time.

*Are you a match?*

* You must love solving problems, and finding ways to do it better the next time.
* You know mySQL and/or Elasticsearch to be able to search the database to identify issues faster.
* You have experience in a customer-facing Technical Support or Service Engineer capacity.
* You understand underlying data and metrics, and delight in providing ongoing measurement to internal and external clients.
* You have a good conceptual grasp of how technologies fit together, and how one part of the tech stack influences and affects the others.
* You should be able to read technical documentation and connect the dots

*BENEFITS*
Our culture is built around the idea of autonomy and self development. We offer -

* c.£25,000-35,000 base
* Personal Learning Budgets for conferences/workshops to spend as you wish
* Weekly Lunch&Learns
* An opportunity to be awarded share options
* Focus on happiness and wellbeing - for us this means flexible working hours, a work from home day on Wednesdays, team sports and celebrating successes together

Flyt is an equal opportunities employer and welcomes applications regardless of gender, marital status, ethnic origin, sexual orientation, religious belief or age.

If this is what you are looking for, check us out, and apply!

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