Technical Project Manager

Recruiter
Flyt.io
Location
Finsbury Park
Posted
12 Oct 2018
Closes
17 Oct 2018
Contract Type
Permanent
Hours
Full Time
Did you know Flyt technology powers Pizza Express’ pay at table experience and has received over 100,000 downloads? This is just the start.

Flyt is the universal API platform for the hospitality industry. Our platform connects restaurants to delivery partners, ordering platforms, point-of-sale systems and beyond. We do this for well-known brands like Nando’s, Mitchells and Butlers (Harvester, All-Bar-One, O'Neills), Pizza Express, Just Eat, UberEats to name a few.

*About the Role*

We are scaling fast, and we aim to deliver our technology to restaurant venues across the UK in days, not weeks. You will be rolling out our technology across 1000s of locations for leading brands in the hospitality industry such as Pizza Express, Wahaca, KFC, Nando's and more.

*Role Responsibilities*

* As part of the Commercial team, your main focus will be to run smooth and rapid rollouts of the Flyt technology to our customers, they range in size from one-site restaurants to major hospitality brands like KFC, Pizza Express and Nando's.
* Managing multiple, concurrent API integration projects from pre-rollout, to rollout and transition to business-as-usual.
* After on-boarding new customers, you will keep a close eye on any issues and errors that come up via the API, you'll troubleshoot, reproduce the problem, find the root cause and either solve yourself, refer to our product team or escalate to the customer.
* You will anticipate the needs of future projects and feed them into product/engineering teams as early as possible.
* You'll communicate project progress and blockers to internal and external stakeholders.
* Tracking the rollouts and their progress (we use Asana), highlighting milestones and reporting this to stakeholders internally is also an important part of this role.

*Requirements*
* Experience in a technically-focused Customer Success team, rolling out a SaaS product would be ideal experience
* If you have run concurrent software deployments and/or managed API integrations that's a great match
* The ability to read and understand technical API documentation is essential
* Being able to write some code and know the tools and technologies we use (YAML, Postman, Visual Studio Code, * Kibana and Asana) is helpful but they are easily learnt if not already known.
* You are a definitely a customer service-minded, natural problem solver who enjoys talking to customers.
* You may have started your career as a Developer or in Pre-Sales, either could work well.
* Some start up or growth business experience would set you up well. As things happen at speed and learn as we go here.
* Computer Science, Engineering or Development degree or training is also a big tick.

*BENEFITS*
Our culture is built around the idea of autonomy and self development. We offer -

* c.£50-60,000 base
* Personal Learning Budgets for conferences/workshops to spend as you wish
* Weekly Lunch&Learns
* An opportunity to be awarded share options
* Focus on happiness and wellbeing - for us this means flexible working hours, a work from home day on Wednesdays, team sports and celebrating successes together

Flyt is an equal opportunities employer and welcomes applications regardless of gender, marital status, ethnic origin, sexual orientation, religious belief or age.

If this is what you are looking for, check us out, and apply!

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