Customer Excellence Manager (Customer Service Operations)

Clippings Limited
London (Greater)
12 Oct 2018
17 Oct 2018
Contract Type
Full Time
____The Company____

Clippings is the UK’s leading trade sourcing platform connecting design brands with architects, interior designers and consumers. We have created the go-to destination to discover and buy premium furniture with transparent pricing and online checkout. What was once a manual, time-consuming process is now instant. We are providing the whole service from software technology to marketing and operations support. We own the vertical integration from the catalogue management to the customer support on our platform.

You will be a member of the growing customer service and operations team and will get involved with all of our processes.

____The Role____

- Customer excellence via emails, phone calls, ticketing platform & more
– After sales support to end customers (Trade accounts and B2C)
– Logistics – co-ordinating end to end delivery from manufacturer to customer
– Purchase order, delivery note generation and other operations tasks
– Dealing with new and unexpected scenarios, doing whatever’s needed to get the job done


- You have been in a role where you’re the customer’s key point of contact
– You deeply care about making a customer happy
– Experience working in design, luxury or construction industry
– Dealing with large trade accounts and multiple suppliers
– Experience working at a startup
– Love for design and luxury items
– Software – ZenDesk, cloud telephony platforms, Google Drive ++

____What We Offer____

- Rapid career progression opportunities
– Opportunity to be part of a rapidly growing team
– Environment to be more than just a cog in the wheel – you will have a real impact on the growth of the company
– Guarantee for unpredictable new situations each day
– Unlimited tea & coffee :D
– Team lunches & office snacks
– An experience of a life-time

____General Requirements____

- GSD! (This is key)
– Ability to take on new challenges and show your willingness to learn and conquer
– Openness to doing anything that’s needed
– Someone who can lead teams and also work seamlessly in teams led by others
– Idea generation and follow through
– Ability to make team members laugh during high stress situations

Get in touch with us if you feel that you match the description!

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