Service Delivery Manager

Recruiter
Vantage Resourcing Ltd
Location
Leeds
Posted
12 Oct 2018
Closes
18 Oct 2018
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager – Leeds This role will include: •Looking after 8 different accounts •Visiting client sites – ensuring they are satisfied with their experience and making improvements where necessary •Increasing customer success levels •Working closely with the sales and project management teams to track progress •Achieving agreed service levels, cost targets and procedural compliance •Ensuring that the requirements of the key clients are communicated through liaison with Product Management The right candidate for this role will: •Have experience in a Service Delivery role, within the IT industry is essential •Essential having strong Microsoft Excel skills including VLOOKUP/index match/pivot tables •Ability to understand complex customer requirements and communicate these in a concise and relevant way to various stakeholders •Strong organisation and communication skills Benefits: •£32,000 to £35,000 basic salary •4k bonus – depending on targets being hit •Company car or allowance We have a fantastic opportunity to work for our client who are looking for an enthusiastic Service Delivery Manager to join their team. Our client is one of the largest providers of IT service solutions and business process management in the UK and has multiple clients in a range of sectors, such as central government, health and education. They have been established for over 30 years and as a result, they have had the chance to expand and now have more than 10 offices in the UK and multiple others across 3 continents. Please apply directly to this role, with a copy of your up to date CV. Due to the large number of applications we receive, we will only be able to speak with those whose applications are successful.

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