Senior 2nd Level Support Analyst

Recruiter
Zensar Technologies Ltd
Location
United Kingdom
Posted
12 Oct 2018
Closes
18 Oct 2018
Contract Type
Permanent
Hours
Full Time
Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries in their Digital Transformation journey. Zensar’s Return on Digital® strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey. If you’re looking for a workplace where associates realize and contribute to their full potential, are recognized for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! Visit www.zensar.com to know more about our solutions, differentiators and success story! Role: Senior 2nd Level Support Analyst Job Type: Contract Location: Rome, Italy Rate: Euros 140/day Job Description: Manage calls received from 1st level teams and respond to users in a timely manner; Troubleshoot workstation network related issues and configure network settings; Troubleshoot mobile workstation configurations issues; Troubleshoot printers, both local and network, and configure printer settings; Troubleshoot workstation configuration issues relating to the operating system, MS Office suite of products, information system issues; Perform workstation installation and configuration of standard software including MS Office and MS O365, Antivirus and utility software; Perform non-standard software installations based on agreed clearance process; Perform installation, configuration and troubleshoot of printers; Perform data transfers between workstations; Assist in the resolution of user problems with current Microsoft Windows operating systems, and current versions of MS Office; Assist in virus prevention, detection, isolation, and removal; Assist in training technical staff; Document systems and procedures; Contribute to the organizational IT knowledge Base. All support calls logged in the clients Service Desk system (LANDesk Service Desk); All tickets and emails that require action, processed and logged; All support calls and emails responded to in a professional manner and to agreed service levels; All requested deployments and re-deployments, (standard and non-standard) software updates, executed within established SLAs (where applicable) and according to established clients security policy and standards; All necessary technical documentation and operating procedures written in clear and concise English and delivered within agreed timeframes; The organizational IT knowledge Base is maintained up-to-date at all times; All related inventories maintained up-to-date at all times.

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