Aftercare Engineer

Recruiter
Equals One Ltd
Location
Durham
Posted
12 Oct 2018
Closes
18 Oct 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Aftercare Engineer salary subject to skills, knowledge and experience Our client are a leading installer of conservatories, orangeries, double glazing windows and doors throughout the North East. We require an experienced Aftercare Engineer to be responsible for resolving any issues which customers may have with our products. You will provide excellent customer service, creating positive relationships and sales opportunities. You will have a positive outlook and you will be driven to deliver an excellent aftercare first fix rate. Role Responsibilities ·To be responsible for resolving issues with our windows, doors, bi-folds, orangeries, and conservatories; ·To provide excellent customer service whilst at customers properties; ·To ensure that all visits are completed on the first visit; ·To be responsible for ensuring quality work is carried out at all times; ·To ensure that your customer experience score is positive; ·To support the Aftercare department to assist with resolving any issues as and when required. Person Attributes ·Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries; ·The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc; ·Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems; ·Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers; ·A clean driving license; ·Good communication skills with the ability to communicate both verbally and written; ·A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales; ·A willingness to undertake further training with the ability to implement learning into your daily work. Please send your CV and covering letter.

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