Are you a Field Service Engineer looking for a new challenge? Would you like to be part of a company that is committed to offering a superior service which utilises the most comprehensive product range in the world and intralogistics solutions? We are looking for a Field Service Engineer to carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner. Responsibilities: To service and repair forklift trucks To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of company's equipment To carry out inspections and monitor the safety of the repaired and maintained trucks To liaise with the Service Controller, customer and Regional Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities To work closely with the Sales team and refer leads To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales To make proposals for the improvement of the implementation of work activities and working conditions To ensure Health & Safety standards, regulations and procedures are abided by at all times To take responsibility for all equipment and tooling (including van/laptop/printer etc.) and ensure that it is in a safe condition for the type of work being undertaken To obtain customer purchase orders and signed authorisation to carry out work To take responsibility for van weight and safe/roadworthy condition before use To take full responsibility for stock on van and assigned to jobs raised To work to and understand KPIs relating to service, admin and stock To work to strict planned schedules and deadlines To ensure quality standards and procedures are abided by at all times To ensure that a clean and safe working environment is maintained at all times To actively participate in training days, work meetings and other meetings for the exchange of information To deliver first class customer service at all times Flexibility with hours will be necessary with overtime premiums payable; in addition, the successful candidate will be expected to work on a call-out rota Benefits: Hours of work - 39.5 per week (8:00 - 16:30 Monday to Thursday and 8:00 - 16:00 Friday) Location - field based (Croydon) reporting into Exeter / Leyland Permanent role Package - £25,000 per year as a basic + 7% London weighting (£32,000 per year) If this sounds like you, please send us your application and we will contact you to discuss further. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.