IT Technician Margetts Fund Management Ltd Location: Birmingham (B1 3JR) Permanent: full time Salary: £18,000 to £20,000 plus six-monthly discretionary bonus Hours: 8.30am to 5.00pm – Monday to Friday Margetts Fund Management is recruiting for an IT profession, who has a real passion for using IT to make a difference in the workplace. Margetts is a successful and growing company in the financial industry. The firm sees investing in IT as key to maintaining its competitive advantage and is looking for a talented, enthusiastic and committed technician to join its small in-house IT team. The Technician role will have opportunities to gain experience and develop skills in all areas of the company’s IT infrastructure including workstations, servers and disaster recovery as well as participating in larger IT projects to accommodate the company’s continued growth. Reporting directly to the IT manager, the role will involve providing desktop support to the company’s staff as well as assisting visitors with IT issues. Additional responsibilities will include monitoring systems to reduce unscheduled downtime and suggesting new techniques to continually improve the IT infrastructure. Responsibilities Providing desktop support for approximately 50 onsite users and visitors Log and maintain helpdesk tickets Software/Hardware support – upgrades, deployment and patching Problem solving and responding to queries Hardware and Software audits/daily checks Disaster Recovery testing Active Directory administration Skills/Experience 1 year of experience in a service desk environment Passion for IT Familiar with Microsoft Wintel environment O/S and MS Office Basic IP networking knowledge Strong problem-solving skills Ability to lift and move heavy equipment such as servers, data centre racks and tables.