IT Support Engineer

Recruiter
Sanderson
Location
Chelmsford
Posted
12 Oct 2018
Closes
17 Oct 2018
Contract Type
Permanent
Hours
Full Time
IT Support Engineer A rapidly growing, SME sized, insurance company based in Chelmsford is currently looking for an experienced IT Support Engineer. You core duties will be to provide BAU IT support to the users while delivering on project work. This role will consist on 1st, 2nd and 3rd line duties, with the majority of work being 2nd line desktop support and server administration. Projects in the pipeline include an Office 365 upgrade, a new document system and an Exchange project. Ideally, you will be an all-rounder, with exposure to all parts of infrastructure and currently working in a 2nd line type role with exposure to both BAU and project work. The long-term progression in this role will be to move into a 3rd line focused role. As an IT Support Engineer, you will have the following responsibilities: Provide technical support to staff and maintaining a record of IT requests Troubleshoot areas of poor performance in order to identify effective solutions to resolve issues Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing deskside user guidance Undertake various application and infrastructure projects Deliver an efficient service ensuring that customer satisfaction is kept at a high level The ideal candidate will have the following technical experience Corporate infrastructure knowledge Windows Server 2012 RDS, Microsoft Office 2010 Windows Server 2012 / Active Directory / Exchange / Microsoft Office or Office 365 VOIP systems knowledge PC and Laptop hardware set up and configuration Managing of printers. Nice to Haves Experience in insurance or financial services Experience in an ITIL environment Experience in VIP support If interested, please apply directly to the advert. For more information you can contact Leroy Owusu at Leroy.Owusu-Addae@sandersonplc.com

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