Service Transition Manager - Banking - £600pd

Recruiter
Sterlings Partnership
Location
London (Greater)
Posted
12 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
Service Transition Manager - Banking - £600pd Join one of the largest banks in the world as they go through a global merger across all lines of business! Role: The Service Improvement Manager will drive excellence in service, acting as the subject matter expert for operational handover and service transition within the bank Work with the project and programme managers to ensure the service standards are clearly understood, met, and provide consolidated reporting Work closely with Project Managers to add consistency and quality into migration planning, communication and management Demonstrate experience across core service functions such as Service Transition, Operational Readiness, Service Management and Business Engagement. Key Responsibilities: To manage the effective service readiness and the considerations for operational acceptance has been undertaken to ensure that the service is supportable upon go live. Work closely with project teams to incorporate the the banks operational standards into change and maintain initiatives Work with business areas to define service expectations and, working with Service Management, identify methods to provide KPI reporting Work closely with project teams to drive continuity and quality into all migration and service transition activities To support simplification of post-production practices while ensuring the appropriate levels of controls are provided Support the interfaces between teams to apply cross team standards that benefit delivery and improve team accountability Analyse stakeholder objectives, the underlying issues arising from investigations into business requirements and problems to identify options for consideration, their potential benefits and the tests required to accept Send a CV for more information

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