FIT Reservations agent

Recruiter
DCV Specialist Recruitment
Location
Hammersmith and Fulham
Posted
11 Oct 2018
Closes
16 Nov 2018
Contract Type
Permanent
Hours
Full Time

Job Title:

FIT Reservations Agent

Supervisor

Operations Department

London

Reporting to:

Department:

Location:

Job Purpose:

  • To work closely with supervisor in order to develop and grow incoming FIT bookings
  • Quote & Operate FIT bookings in a successful, profitable and professional manner

Job Specification:

  • Process all incoming FIT reservations (book accommodation, transfers, attractions and any other services)
  • To Maintain good relations with all clients and suppliers at all times
  • To Respond to requests from clients accurately and in a timely manner
  • Ensure the smooth operations of all FIT bookings (i.e. booking all services, issuing travel documents)
  • Produce weekly reports for supervisor
  • Managing close-outs for all online operators
  • General administrative duties

Candidate Specification:

Requirements:

  • Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
  • Exceptional customer service and result driven
  • Ability to work under pressure
  • Highly accurate with an excellent attention to detail
  • Fluency in English
  • Ability to make decisions and to work on own initiative

Desirable but not essential:

  • Fluency in any other European language
  • Experience within the inbound tourism industry in the UK and Ireland

If you are looking for an exciting new challenge, please contact us.

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