Travel Admin, Customer service and Operations Supervisor

Recruiter
Travel Trade Recruitment
Location
Manchester
Posted
11 Oct 2018
Closes
12 Nov 2018
Contract Type
Permanent
Hours
Full Time
A leading luxury Tour Operator is looking to recruit a supervisor to oversee consultants working within the Admin/Operations & Customer Service department. We are seeking a candidate from Tour Operations background, with excellent attention to detail, ability to work to deadlines and people management experience. This is an excellent opportunity to join a well-established upmarket tour operator and further your career! Salary is in the region of £20,000 - £22,000pa, dependent on experience plus benefits.

JOB DESCRIPTION:
- Actively coach and lead your team by positive example, and carry out designated tasks as requested by your Reservation manager
- Assist your team with any queries they have on a day to day basis
- To be responsible for providing exemplary customer service to other departments and external customers at all times as an example to other team members
- Forward planning of the workflow of the team to ensure that all forthcoming deadlines are met taking into account seasonality of workload and the on-going demands of customer requirements
- Ensure the timely dispatch of all travel documents
- Provide a comprehensive 'concierge service' to the reservations teams

EXPERIENCE REQUIRED:
We are ideally looking for someone with people managements skills combined with a travel operations background and exceptional customer service skills. You will have the ability to communicate clearly and accurately both verbally and in writing.

THE PACAKGE:
Salary is dependent on experience, in the region of £20k - £22k pa dependent on experience plus benefits

INTERESTED?
Please follow the instructions to apply attaching your CV. For any questions, please contact Lisa on 0161 9236120 or email Lisah@traveltraderecruitment.co.uk


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