Patient Booking Administrator

University College Hospital London NHS Trust
London (Greater)
11 Oct 2018
12 Nov 2018
Contract Type
Full Time
At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

This post is based at the National Hospital for Neurology and Neurosurgery (NHNN) which along with the Royal London Hospital for Integrated Medicine (RLHIM) forms the largest division within the Specialist Hospitals Board; Queen Square Division.

The NHNN is an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is also closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neuro-rehabilitation, Neuro-Critical Care and Neuro-Psychiatry. The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally. New developments include an Interventional MRI suite.

An exciting opportunity has arisen in the Patient Booking Team for a Band Patient Booking Administrator. The post holder’s main job purpose will involve assisting with the management of new patient referrals from their receipt into the hospital to the patient’s first outpatient appointment, meeting all Trust set targets. The post holder will also support and cover other aspects of contact centre work including follow up/enquiry telephone lines, e-referrals, departmental inboxes, ‘running’ and clinic amendments.

The Patient Booking Team (PBT) is responsible for all new patient referrals that are received (by post, fax, internally or Choose & Book) at NHNN and RLHIM. The Patient Booking Team is also responsible for ensuring that all Trust set targets for Outpatients are met. This includes 18 week RTT targets.

If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.

For further details / informal visits contact:

For an informal discussion, please contact John Hufton, Patient Booking Team Manager on [... Click Apply...]or by email, [... Click Apply...]

All candidates for posts at UCLH are required to complete our values assessment.

In the ‘Further Links’ section to the right of this advert, please follow the link to the UCLH Values Assessment Tool. Once you have completed the assessment and scored highly enough, you will receive a certificate number. In order to start your application, you must copy and paste (do not type) your certificate number into your application form when requested.

The certificate covers all applications you make to UCLH for 6 months - you do not need to take the test for each job application you make. After 6 months you may complete the assessment again.

If you have lost your certificate number, you can have a reminder sent to your email address by accessing the Values Assessment Certificate Number Reminder tool in the ‘Further Links’ section to the right of this advert.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

To stay safe in your job search we recommend that you visit SAFERjobs ( [... Click Apply...] ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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