Customer Service Assistant - Luxury Gifts Company

Recruiter
FOUR SEASONS RECRUITMENT
Location
London (Greater)
Posted
12 Oct 2018
Closes
14 Oct 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Talented Online Customer Service Assistant wanted to join the Head Office of this luxury gifts company based in West London. This role is ideal for someone that can offer a first class service and build rapport with clients. Excellent potential for career progression!

The Role:

  • Provide an exceptional and personalised one on one service building up relationships with clients
  • First point of contact for online queries and registrations
  • Customer service via all online channels - Telephone, email and live chat
  • Management of client base and proactively following up and converting new business
  • Developing expert product knowledge on all 300+ affiliated brands
  • Continue an exceptional level of customer service throughout the process

The Candidate:

  • Previous customer service experience working within a luxury environment
  • Excellent verbal and written communication skills
  • Self motivation is key
  • Experience of working towards KPIs

The Package:

  • Salary between £24,000 - £26,000
  • Commission and excellent benefits

Please email your CV to kayla.mayston@fsrl.co.uk to apply.

Due to the large volume of applicants, only successful candidates will be contacted.

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