Customer Experience Executive

Recruiter
ORDNANCE SURVEY
Location
Southampton
Posted
12 Oct 2018
Closes
14 Nov 2018
Contract Type
Permanent
Hours
Full Time
Ordnance Survey has an opportunity available for a Customer Experience Executive to join the team based in Southampton. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of circa £34,000 per annum plus excellent benefits – this is a fantastic opportunity to develop a rewarding career. About us: Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life. OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 225 years, we’ve built a reputation as the world’s most inspiring and trusted geospatial partner. We offer fantastic benefits to our Customer Experience Executive: - Salary – Circa £34,000 - Competitive pension - 37 hour working week with flexible working hours - 25 days annual leave - (30 days after five years) bank holidays and an extra 3 over Christmas - Training & Development - Paid volunteer day - Bike to Work scheme (with secure bike storage and excellent changing facilities) - Free onsite parking - Subsidised on-site staff restaurant - On-site nursery - Very generous staff benefits including over 500 discounts from national stores - Wide variety of sports and social clubs - Support for your health and wellbeing from eye care vouchers to health checks About the Customer Experience Executive role: Imagine working for a company where innovation and a pioneering spirit have always been part of its DNA; a company which is making a real difference to lives, communities and businesses everywhere. Are you passionate about providing exceptional customer journeys, are you analytical and have a ‘customer facing’ background? If so, this is a fantastic opportunity to play a key role in our Brand Marketing team. In this exciting new position, you’ll be working with creative, passionate and friendly individuals across customer experience, user experience, digital design and marketing. You will be delivering our CX and service design projects to meet the needs of our various customers across the leisure, government and business markets. You will do this through tools such as journey maps, service blue printing, process mapping and data & insight analysis. You’ll also be responsible for mapping current services, deep diving internal data and using customer insight to improve future services. Sound enticing? Come and join an organisation that’s individually talented and collectively powerful, where you’ll have the space to take your career in whichever direction you want. Skills and experience required to be our Customer Experience Executive: Customer-focused: Love giving customers a smooth, engaging experience? So do we - whenever they come into contact with the OS brand. You’ll appreciate the need for a joined-up customer journey, and help us make ours a great one. So, you’re from a customer service or customer-facing background. Restless: Constantly striving to improve customer experience, you’re well-versed in current CX trends, and have your eye on the future. You challenge things: You’ll constantly question our internal processes. You’ll recommend different ways of doing and improving things (we want you to have a voice). You won’t be afraid to challenge assumptions about our customers and you can confidently explain your thinking when asked. A collaborative team player: You’ll enjoy working as part of the Brand Marketing and wider teams, supporting all our market-facing units. You love problem-solving collaboratively and are happy to input into projects and present improvements to key players. You’re a plate-spinner: You’re comfortable with a changing workload and prioritising jobs as they’re assigned to you. You’re as adept at forward planning are you are meeting tight deadlines to keep a range of stakeholders (and our customers) happy. Take ownership: Managing your own projects doesn’t faze you (neither does the admin). You’re committed to seeing something through from conception stage to getting it over the line. Why not click ‘apply’ today? Don’t miss out on this opportunity to join the world’s leading map making and big data organisation as our Customer Experience Executive. Closing date: Thursday 18th October 2018

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