IT Service Desk Analyst

Bristol (City Centre)
12 Oct 2018
14 Oct 2018
Contract Type
Full Time
Bristol,Bristol,United Kingdom

Boeing Defence UK are looking to hire an IT Service Desk Analyst to provide 1st Level IT support to end users across all services to ensure respective SLAs & KPIs are delivered to the customers expectations

The position is located in Bristol, UK and will be expected to work across a 7x24x365 shift pattern

Key responsibilities include:
  • Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLAs
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
  • Take ownership of escalations when asked, deliver solutions
  • Seek to improve process & procedures
We're primarily looking for outstanding customer service experience

Desirable qualifications:
  • ITIL qualified
  • BTO knowledge
  • Understanding of MoD
All information provided will be checked and may be verified.

Please apply asap for this role as recruitment may commence before the end date.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

BDS Global Operations
Individual Contributor
United Kingdom; Boeing Defence UK Limited

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