Graduate Service Desk Analyst
As in-house recruiters for DENSO Marston Ltd, a large Multinational Manufacturing Organisation based in Shipley we are looking for a Graduate Service Desk Analyst. We are looking for a professional, quick learning, enthusiastic and self-motivated individual to join a small but dynamic team. The ideal candidate will have the ability deal with users at all levels and to work well under pressure. The successful candidate will be technically minded, have strong knowledge around configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all rounder who is looking for their first step in their career. Key Responsibilities Consult and communicate effectively, both written and verbal Support a wide range of IT users and systems Log all service desk tickets on the ITSM system Manage Service Request tasks (e.g. new starter requests) Provision of all IT equipment i.e., laptops, desktop, printers and peripherals An understanding of client confidentiality issues and the use of discretion Able to excel in a fast changing, priority shifting environment Required Skills/Experience Degree in an IT related subject or completed an IT apprenticeship Knowledge of MS OS and application software Strong problem solving/troubleshooting skills Knowledge of Active Directory Excellent knowledge of Microsoft Windows 7 & XP & 10, MS Office 2010 Working knowledge of Windows Server 2008 - 2012 Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc. Mobile Device Management (Apple iPhone devices) Backup software (preferably Symantec NetBackup). Excellent customer service skills Preference will be given to candidates who have some work experience. Working Hours 8.30 – 5:00 Mon – Thurs 8:30 – 1:30 Fri. Flexi-time of 30 minutes at either side of the core hours are available Mon – Thurs Excellent pension scheme and generous company benefits, plus free on-site parking.