1st Line Support Engineer

Recruiter
Reading
Location
Reading
Posted
12 Oct 2018
Closes
14 Nov 2018
Contract Type
Permanent
Hours
Full Time
ROLE- 1st Line Support Engineer LOCATION- Reading TERM- Permanent SALARY- £20,000-£23,000 My client, a software house is now looking for a 1st Line Support Engineer to join their growing team to help support their software to clients. As the 1st Line Support Engineer, you will be responsible for providing support to businesses and users of a specific software in a professional and efficient manner. You will be a key point of contact, ensuring the smooth running of businesses, dealing with any issues clients may come across. The successful candidate will have previous experience working in a 1st Line Support position or have a strong education with either an IT based Degree or strong IT qualifications along with customer service experience. The 1st Line Support Engineer will have the following attributes: •Minimum 1 years experience in a 1st Line Support position or an IT related education •Experience working with a Windows environment •Troubleshooting experience •Network knowledge- DNS, DHCP, TCP/IP, Firewalls would be beneficial •Excellent communication skills, written and verbal •Be able to think analytically and solve problems quickly As the 1st Line Support Engineer your main duties will include: •Answer incoming calls to log and escalate correctly •Support clients with any software issues remotely, over the phone and email •Troubleshoot to resolve issues •Update the CRM systems •Identify areas of improvement with the software and service desk, comment on issue trends •Learn about the product, working with the development team to make everything as efficient as possible •Supporting other colleagues within the team where needed Benefits as the 1st Line Support Engineer include: •Huge amounts of training and massive development offered •Future progression opportunities to move up within the company •Salary up to £23,000 depending on experience along with frequent pay reviews •Generous holiday package

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