Job purpose: To work in a busy, expanding office alongside the sales and operations team. Dealing directly with training suppliers to source training dates for courses requested by Mentor’s customers and co-ordinate, confirm and administrate training bookings. Key elements of the day to day role; Sourcing training dates from approved suppliers. Work with the Sourcing Manager, sales team and approved suppliers to coordinate courses that are not delivered directly by the Mentor businesses. Coordination, booking and administration of a wide variety of training requests for customers. To work closely with Account Managers and Business Development Managers to ensure contractual terms are met for customers. Complete administration tasks to support customer accounts including customer satisfaction surveys and reports. Build and maintain strong customer relationships through KIT (keep in touch) and quality calls. Communicate with internal and external operations teams to acquire availability for requested training courses and communicate this clearly and effectively to the customer or internal sales team. Input training requests onto a dedicated booking system. Accurately update training figures and prepare quotes. Organise and where required attend site visits with the Account Manager, Business Development Manager or Sourcing Manager. Work with the Sourcing Manager to ensure that training suppliers are delivering a good service to Mentor’s customers including logging and feeding back any issues encountered and escalating as appropriate. Developing knowledge of a diverse range of training courses and training requirements e.g. driver training, first aid, gas safety, electrical, ICT, road surfacing/CPCS and Health and Safety.