Technical Account Manager

London Fenchurch Street Station
12 Oct 2018
17 Oct 2018
Contract Type
Full Time
This is a London, UK based role.

Who We Are:

SnapLogic is the leader in self-service application and data integration. Our mission is to make it fast and easy for users to access, connect and analyze enterprise data to improve business processes, accelerate decision-making, and drive better business outcomes.

SnapLogic’s Enterprise Integration Cloud accelerates data flow across applications, databases, data warehouses, big data streams, and IoT deployments – whether on-premises or in the cloud. Unlike traditional integration software that requires painstaking, hand-crafted coding by teams of developers, SnapLogic’s simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time.

Hundreds of Global 2000 customers – including Adobe, AstraZeneca, Box, GameStop, Verizon, and Wendy’s – rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation. SnapLogic was founded by data industry veteran Gaurav Dhillon and is backed by blue-chip investors including Andreessen Horowitz, Capital One, Ignition Partners, Microsoft, Triangle Peak Partners, and Vitruvian Partners. Learn more at

The Role:

The Technical Account Manager (TAM) will be responsible for assisting Customers in its implementation and use of the SnapLogic Enterprise Integration Cloud Platform. The TAM will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues, helping drive issues to resolution.

This role will require deep expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration. In addition to technical support experience, you must demonstrate expert communications and change management skills, have broad experience with enterprise account management including renewals and upselling, and have a working knowledge of software-as-a-service applications and integration platforms.

The TAM is a unique role to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. SnapLogic is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing complex customer environments and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you.

What You’ll Do:

Be named to EMEA customers and own the technical relationship with them
Lead the technical implementations, on-boarding, knowledge transfer and training efforts
Conduct quarterly business reviews (QBRs) with customers to drive value from the solution and jointly plan for extending its use within the enterprise
Work with Sales and Professional Services matrix resources to ensure proper technical guidance, project management and functional support
Coordinate, as needed, with Product Management, Engineering, Sales, Sales Engineering, Professional Services
Works with Development and Product Management teams to champion/prioritize customer bugs and feature requests. Use information to report status back to customers in status updates/meetings/reports
Proven ability to manage conflicting stakeholder interests effectively
Understands when an incident needs to be escalated to the next level of support, senior leadership or to a vendor
Help clients troubleshoot the implementation of the product within their systems
Identify, document, triage and track issues to ensure resolution
Continuous introduction of new products and features to customers
Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
Understanding of integration and related technologies
Knowledge of Salesforce, Workday, Hadoop, Oracle, SAP is beneficial

What We’re Looking For:

3+ years of experience in a customer facing technical role
2+ years of experience with Java
2+ years of experience with SQL
Presence: enthusiastic and high energy, but also poised, confident and extremely professional
Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
Exercises listening, takes time to truly understand client needs and address them
Track record of delivering results in a dynamic start-up environment
Experience working cross functionally, ideally with Sales, Engineering and Product Management
Strong sense of ownership and high attention to detail
Creative and analytical problem-solving skills
Excellent written and verbal communication skills
Ability to work on several projects simultaneously and meet stated quality objectives
Knowledge of XML, basic level understanding of REST principles, and REST and SOAP
Experience implementing ETL pipelines using custom and packaged tools
Proven success at enterprise software startups
Degree in Computer Science

Why Join Now:

There’s never been a better time to join SnapLogic. Here are the top 6 reasons to become part of the SnapLogic team:

Hot Market: With the proliferation of cloud apps, explosion of big data sources, emergence of IoT, and an increasingly complex data landscape, the need for integration technologies has risen to the top of the agenda for data-driven companies. According to industry analysts, the Integration Platform as a Service (iPaaS) market grew by 70% in 2017, the fastest growth area in the application infrastructure and middleware market.

Company Momentum: In 2017, fueled by its best-ever Q4, SnapLogic saw triple-digit bookings growth year-over-year, adding global customers like Emirates, Hewlett Packard Enterprise, Illumina, PwC, Qualcomm, Schneider Electric, Smith College, Thomson Reuters, and Workday. Driven by the 250+ of industry’s best and brightest employees in offices across North America, EMEA, and India along with a constantly growing network of industry partners, SnapLogic has consistently acquired recognition from analysts, reporters, industry boards and communities.

AI-fueled Product Innovation: SnapLogic’s modern, self-service, cloud-native platform makes integration fast and easy with no coding – for IT and business managers alike. Earlier this year, SnapLogic celebrated the one-year anniversary of its industry-first artificial intelligence technology, called Iris AI, which underpins a series of exciting innovations set to debut over the next 2-3 years to drive the future of autonomous integration.

Happy Customers: Our customers are seeing unmatched results with the SnapLogic platform. Adobe enabled 800+ “citizen integrators” and saved millions per year. AstraZeneca enabled 600+ self-service users globally on a single platform for both apps and data. Box connected 24+ apps in months with only 1.5 developers. SnapLogic’s customer retention rate is 95%+, and analysts recognize SnapLogic as the industry leader in customer satisfaction.

Industry Recognition: Throughout the years, industry-watchers have recognized our company, products, customers, and employees as best-in-class. Gartner recognized SnapLogic as a Leader for the third straight year in their Magic Quadrant for Integration Platform as a Service (iPaaS), Mogul named SnapLogic among the Top100 Companies for Millennial Women in 2017, CRN Magazine picked SnapLogic as a top innovator in their 2018 Big Data 100 List, and DBTA Magazine named SnapLogic among the Top 100 Companies That Matter Most in Data.

Vibrant Company Culture: We firmly believe that our people are our strongest asset as a company and we never lose sight of that fact. Our work environment and employee programs and services are all geared to ensure that our employees have challenging and meaningful roles and also a great place to do the best work of their careers. Our efforts to keep our culture thriving and strong are paying off: for two years’ running, we have been named a Bay Area Top Workplace by the Bay Area News Group and Mogul selected SnapLogic for their list of the Top 100 Companies for Millennial Women.

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