Technical Support Advisor - Accountancy and Finance

Recruiter
Webrecruit
Location
Milton Keynes
Posted
12 Oct 2018
Closes
14 Nov 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Advisor - Accountancy and Finance Milton Keynes, Buckinghamshire If you have experience of providing software application support, this is a brilliant opportunity to progress your career with an international property software provider. The Company Our client is a globally operating provider of leading software solutions for investment, asset and property management clients in both the Commercial and Residential sectors. They are now looking for a Technical Support Advisor to join them and provide a high level of service to their varied client base. The Benefits - Salary of up to £40,000 DOE - Profit share - Great location with links to public transport and the town centre - BUPA medical cover - Non-contributory pension scheme - Death in Service benefit - Income protection scheme - 25 days’ holiday This is a fantastic opportunity to take your next step as a Technical Support Advisor and use your expertise to make a positive impact on a global client base. As an award-winning business, our client knows a thing or two about keeping their employees engaged, challenged and happy in their roles. Once you join the team, you’ll enjoy a great range of benefits, as well as plenty of support to enhance your existing knowledge and realise your professional goals. The Role As the Technical Support Advisor, you’ll provide software application support to clients. In this key role, you’ll support software that clients use to manage their real estate information, track service charges and produce accounting information. You’ll support a broad range of clients, from small, one-man operations to large corporations, so no two days will ever be the same. Specifically, you will: - Advise clients via telephone and email channels - Access client systems to identify and resolve issues - Assist with issues relating to applications, SQL databases, networks and general IT-related queries - Communicate relevant software enhancement requests to the Development Team - Identify and escalate non-support related queries to the relevant parties About You To be considered as a Technical Support Advisor, you will need: - Software application support experience - The ability to simplify and clearly communicate complex information - Great problem-solving abilities Ideally, you’ll have experience of supporting accountancy software applications, such as Pegasus or Sage, on an Oracle or SQL database platform and some understanding of financial accounts. Our client is eager to hear from you if you’ve worked as a Technical Support Advisor, Application Support Engineer, Software Support Engineer, Software Support Advisor, Accounting Software Support Advisor or Accounting Software Support Engineer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you are seeking your next challenge as a Technical Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Working hours: 40 hours per week, 8:30 – 17:30

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