Field Service Engineer Team Leader

Recruiter
NGeneration
Location
Birmingham
Posted
12 Oct 2018
Closes
18 Oct 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Field Service Engineer Team Leader - West Midlands Area One of the UK's leading independent IT service and software solution providers to the UK Corporate Hospitality market, our Customers are groups including include pubs, clubs, restaurants and hotels. We are currently seeking an enthusiastic Field Service Engineering Team Leader to join our dynamic and expanding team. You will be responsible for managing a team of Engineers on a day to day basis including call allocation and assisting with technical escalations. You will also be responsible for: Main Responsibilites Managing a team of field based engineers; including allocating calls, ensuring periods of holidays and sickness are covered and maintaining regular communication with relevant individuals within the Company. Attending Client sites as required to determine and resolve software/hardware related faults Ensuring that Engineers are completing Field Service Reports for each call made in line with Company procedures Communicating effectively to the Head of Engineering Ensuring that all Company paperwork is submitted in a timely and accurate manner Our Field Service team work 12 hour shifts on a 4 on 4 off rota basis inclusive of weekends and bank holidays. Essential Skills Experience of working within the Hospitality / Retail Sector and working with EPoS Previous experience of managing a team Excellent communications skills (both written and verbal) Networking and connectivity experience Basic Windows & DOS experience Experience of basic PC configuration As a Company we cover the whole of the UK so these roles will involve a lot of travel and on occasion staying away from home. Due to the nature of this role it is essential that applicants have a full UK driver’s license. Please be aware that interviews will be conducted at our Head Office in Dudley, West Midlands.

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